Terms of service
OVERVIEW
This website is operated by Cedrow. Throughout the site, the terms “we,” “us,” and “our” refer to Cedrow.
Cedrow provides this website, including the information, tools, products, and services available through it, to you conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our website and/or purchasing a product from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), together with any additional terms, policies, and conditions referenced herein or made available by hyperlink.
These Terms apply to all users of the website, including visitors, customers, and anyone who accesses or uses any part of the Service.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to these Terms. If you do not agree with them, you should not access the website or use our Services.
Any new features, products, or tools added to the store will also be subject to these Terms.
We reserve the right to update or modify these Terms from time to time by posting the updated version on this page. Your continued use of the website after changes are posted constitutes acceptance of those changes, to the extent permitted by applicable law.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and Services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence or otherwise have the legal capacity required to enter into this agreement.
You may not use our products or Services for any illegal or unauthorized purpose, and you may not violate any applicable laws while using the Service, including intellectual property laws.
You must not transmit viruses, malware, worms, or any other destructive or malicious code through the website.
A material breach of these Terms may result in suspension or termination of your access to the Service.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse or cancel Service where reasonably necessary, including in cases involving suspected fraud, misuse, unlawful activity, payment issues, abuse of our policies, or violations of these Terms.
Your information may be transferred across networks and systems as necessary to operate the website and fulfill your orders.
Payment information is processed through secure payment providers and is encrypted during transmission in accordance with the applicable payment processor's security standards.
You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service, website content, product materials, photographs, videos, advertisements, graphics, branding, or other Cedrow intellectual property without our prior written permission, except where otherwise permitted by law.
The headings contained in these Terms are provided for convenience and do not affect their interpretation.
SECTION 3 – INFORMATION ON OUR WEBSITE
We make reasonable efforts to provide accurate and useful information on our website.
However, website content is provided for general informational purposes and should not be considered a substitute for individualized professional or medical advice where such advice is appropriate.
Information may occasionally become outdated, incomplete, or inaccurate.
We reserve the right to correct, update, or modify website content at any time.
Your use of information provided through the website is subject to your own judgment and the limitations stated in these Terms.
SECTION 4 – PRICES AND CHANGES TO THE SERVICE
Prices for our products may change without prior notice.
We reserve the right to modify, update, suspend, or discontinue any product, feature, promotion, or portion of the Service at any time, subject to applicable law.
Price changes will not retroactively affect orders that have already been completed unless required to correct an obvious pricing error or otherwise permitted by applicable law.
We will not be liable for modifications, price changes, suspensions, or discontinuation of the Service except where liability cannot legally be excluded.
SECTION 5 – PRODUCTS
Certain products may be available exclusively through our website and may be subject to limited availability.
Purchases are subject to our 30-Day Money-Back Guarantee & Return Policy, as described on our Refund Policy page.
30-Day Money-Back Guarantee
Cedrow offers a 30-day money-back guarantee beginning on the date your order is delivered.
Customers are permitted to try and wear the product during this period.
If you are not satisfied with your product, you may contact us within 30 days of delivery to request a return.
For refund returns:
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You must contact us before returning the product.
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The product and its original packaging must be returned.
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Return shipping costs are the customer's responsibility.
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There are no restocking fees.
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Refunds cover the price paid for the returned product.
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Original shipping charges, if any, are non-refundable.
Return instructions and the appropriate return location will be provided by our support team. Cedrow currently maintains return options in the United States, United Kingdom, and Germany.
Exchanges
Customers may also request an exchange within 30 days of delivery.
Eligible exchanges may include a different size, a different brace side, or another appropriate variation of the purchased product.
For approved exchanges, customers generally do not need to return the original product. Our support team will arrange the replacement directly.
To request a return or exchange, contact us at hi@cedrow.com.
Product Appearance
We make reasonable efforts to display product colors, dimensions, images, materials, and other characteristics accurately.
However, colors and appearance may vary slightly depending on your screen, device, manufacturing variations, or photography.
We reserve the right to limit quantities, discontinue products, or restrict sales where reasonably necessary.
SECTION 6 – HEALTH AND PRODUCT INFORMATION
Cedrow products are intended to provide support and assistance as described on the applicable product page.
Information presented on our website, advertisements, product packaging, emails, or other materials is provided for general informational purposes.
Unless expressly stated otherwise, Cedrow products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and nothing on our website should be interpreted as individualized medical advice.
Individual experiences and results may vary.
If you have a medical condition, injury, severe symptoms, circulation issues, loss of sensation, or concerns about whether a product is appropriate for you, you should consult a qualified healthcare professional.
You should discontinue use and seek appropriate professional advice if using a product causes significant pain, injury, numbness, worsening symptoms, or another unexpected reaction.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
SECTION 7 – DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If you receive a product that is damaged, defective, or different from what you ordered, contact us at hi@cedrow.com as soon as reasonably possible.
We may request your order information and photographs or other reasonable evidence of the problem so that we can evaluate the issue.
Where we confirm that an item was damaged, defective, or incorrectly supplied, we will arrange an appropriate replacement or other remedy as required by our policies and applicable law.
SECTION 8 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel an order where reasonably necessary.
This may include orders that appear to involve:
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Fraud or unauthorized payment activity
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Pricing or technical errors
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Resale or commercial distribution not authorized by us
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Abuse of promotions, refund policies, or exchange policies
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Unusually large or duplicate quantities
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Orders that we are unable to fulfill or deliver
Restrictions may apply to orders associated with the same customer, account, payment method, billing address, or shipping address.
If we modify or cancel an order after it has been submitted, we will make reasonable efforts to notify you using the contact information provided with your order.
You agree to provide accurate, complete, and current purchase and contact information.
You are responsible for ensuring that your email address, shipping information, billing information, and other order details are correct.
For additional information regarding returns and refunds, please review our Refund Policy.
SECTION 9 – OPTIONAL THIRD-PARTY TOOLS AND SERVICES
We may provide access to tools, applications, payment providers, integrations, or other services operated by third parties.
Third-party services may be governed by their own terms, policies, and privacy practices.
To the extent permitted by law, Cedrow is not responsible for the independent operation of third-party services that we do not own or control.
Your use of optional third-party services is subject to your own discretion and the applicable third party's terms.
SECTION 10 – THIRD-PARTY LINKS
Our website may contain links to websites, services, resources, or content operated by third parties.
A link to a third-party website does not necessarily constitute an endorsement.
We are not responsible for the content, availability, privacy practices, security, accuracy, or operation of third-party websites that we do not control.
You should review the applicable policies and terms of third-party websites before making purchases, providing personal information, or otherwise interacting with them.
Questions or disputes concerning third-party products or services should generally be directed to the applicable third party.
SECTION 11 – REVIEWS, COMMENTS, FEEDBACK, AND SUBMISSIONS
If you voluntarily submit product reviews, feedback, photographs, comments, suggestions, ideas, or other content to us, you represent that you have the right to provide that content.
Unless otherwise agreed in writing, you grant Cedrow a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, adapt, and distribute content you voluntarily submit to us for purposes related to operating, improving, or promoting our business and products, subject to applicable privacy and consumer-protection laws.
We may remove or moderate content that we reasonably determine is unlawful, fraudulent, abusive, infringing, threatening, obscene, misleading, or otherwise violates these Terms.
You agree that content you submit will not violate the intellectual property, privacy, publicity, or other legal rights of another person.
You may not impersonate another person, knowingly provide false information, or use a misleading email address in connection with a submission.
You remain responsible for the content you submit.
Nothing in these Terms prohibits or penalizes a customer for providing an honest review or expressing a genuine opinion about Cedrow or our products.
SECTION 12 – PERSONAL INFORMATION
Your submission and our processing of personal information through the website are governed by our Privacy Policy.
Please review our Privacy Policy for additional information regarding how we collect, use, disclose, and protect personal information.
SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, omissions, incorrect prices, incorrect availability information, or other mistakes.
We reserve the right to correct errors and update information at any time.
Where permitted by applicable law, we may cancel an order affected by an obvious pricing, inventory, technical, or descriptive error.
If an affected order has already been charged and is canceled, we will issue an appropriate refund.
Nothing in this section limits any consumer rights that cannot legally be waived.
SECTION 14 – PROHIBITED USES
You may not use the website, Service, or its content:
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For unlawful purposes
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To encourage or participate in unlawful activity
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To violate applicable laws or regulations
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To infringe our intellectual property rights or the rights of another party
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To copy, reproduce, scrape, download, republish, or commercially exploit our website content, product photography, videos, advertisements, graphics, written content, or branding without authorization
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To submit fraudulent, false, or misleading information
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To upload or distribute malware or malicious code
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To obtain or collect personal information about others unlawfully
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To spam, phish, pharm, pretext, crawl, scrape, or otherwise interfere with the website
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To attempt to circumvent security or access controls
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To interfere with the proper operation of the Service
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To use our website or content to engage in fraud, impersonation, or deceptive activity
We reserve the right to restrict or terminate access to the Service for violations of this section.
SECTION 15 – INTELLECTUAL PROPERTY
Unless otherwise stated, all content appearing on the Cedrow website and in Cedrow marketing materials, including but not limited to:
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Product photography
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Videos
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Advertising creatives
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Graphics
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Product descriptions
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Written content
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Website designs and layouts
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Logos
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Branding
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Illustrations
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Original audiovisual content
is owned by Cedrow, licensed to Cedrow, or used with appropriate authorization and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, display, sell, create derivative commercial materials from, or otherwise exploit our protected content without our prior written authorization, except as permitted by applicable law.
Nothing in these Terms transfers ownership of Cedrow intellectual property to you.
SECTION 16 – DISCLAIMER OF WARRANTIES
We make reasonable efforts to maintain the availability, security, and accuracy of our website and Services.
However, we cannot guarantee that the website will always be uninterrupted, error-free, secure, or continuously available.
Except for rights, guarantees, warranties, or remedies that cannot legally be excluded, the website and Service are provided on an “as available” basis.
Products are subject to any express guarantees or warranties provided by Cedrow, including our applicable 30-Day Money-Back Guarantee, as well as any non-waivable rights provided under applicable consumer law.
Nothing in these Terms is intended to exclude, restrict, or modify a warranty, consumer guarantee, statutory right, or remedy where doing so would be unlawful.
SECTION 17 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Cedrow and its affiliates, officers, directors, employees, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the website or Service.
This may include loss of profits, revenue, data, savings, or business opportunities where such damages may legally be excluded.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including any liability or consumer remedy that cannot legally be waived.
Any limitations contained in these Terms will apply only to the maximum extent permitted under applicable law.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Cedrow and its affiliates, officers, directors, employees, contractors, suppliers, and service providers from third-party claims arising directly from:
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Your material violation of these Terms;
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Your violation of applicable law;
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Your infringement of another person's rights; or
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Your unlawful or unauthorized use of the Service.
This provision does not apply where prohibited by applicable consumer law.
SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and, where necessary, severed from these Terms.
The remaining provisions will continue in full force and effect.
SECTION 20 – TERMINATION
These Terms remain effective while you use our website or Services.
You may stop using our Services at any time.
We may suspend or terminate access to the website where we reasonably believe that you have materially violated these Terms, engaged in fraud or unlawful conduct, interfered with the operation or security of the Service, or abused our policies.
Termination does not affect rights or obligations that arose before termination.
Provisions that by their nature should survive termination will continue to apply.
SECTION 21 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the agreement governing your use of the Service.
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision.
If any language in these Terms is ambiguous, it will be interpreted in accordance with applicable law.
SECTION 22 – GOVERNING LAW
These Terms and any separate agreements through which we provide Services will be governed by applicable laws of the United States, together with any mandatory consumer-protection laws that apply to you based on your location.
Nothing in this section is intended to deprive a consumer of mandatory protections or rights that cannot legally be waived under applicable law.
SECTION 23 – CHANGES TO THESE TERMS
You can review the current version of these Terms of Service at any time on this page.
We may update these Terms from time to time by posting a revised version on our website.
Where required by law, we will provide additional notice of material changes.
Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
SECTION 24 – CONTACT INFORMATION
Questions regarding these Terms of Service, your order, returns, exchanges, or Cedrow products can be sent to: